Customer service
Technology and human talent for customer service.
Through our human capital, which is certified and trained, we can reach the key performance indicators to achieve the objectives set by our clients.
Approach
The first impression provides the best reference of what your business is, so we make sure to generate a satisfactory customer experience from the first contact.
Loyalty
Based on our knowledge of our clients, we propose strategies that drive the creation of loyalty programs that promote user loyalty to your brand.
Retention
Attentive to the opportunities for improvement expressed by users, we generate early alerts that allow you to take timely actions to avoid the loss of customers.
What do we offer?
Telephone Channel
- Omnichannel sales.
- Assignment of specialized executives.
- Internal consulting for the optimization and potentiation of resources.
- Customer loyalty, retention and reactivation.
Infrastructure
- Predictive dialing.
- Automatic progressive dialing.
- Reminders.
- SMS.
- WhatsApp.
- Direct mail.
- Mailing.
Business intelligence
- Planning and execution of marketing strategies.
- Real-time analysis, control and reporting of process results.
- CRM tailored to the needs of each service and customer.