Leader in financial services and contact center solutions
THE BEST RESPONSE TIME IN THE BUSINESS
We have highly qualified, personnel to achieve the best results in the shortest possible time.
INTEGRAL SOLUTIONS
We are the best contact center company in sales services, customer service, rental of positions and infrastructure, portfolio recovery, risk analysis, credit reports, corporate collections, floor plan audits and legal and judicial billing.
INFRASTRUCTURE AND SECURITY
We are certified under ISO 9001 and 27001, with our own infrastructure in our contact center with high availability, local servers, emergency plants, UPS' to protect the information and provide the highest quality service.
Why CMG?
We are leading the market in financial services and contact center solutions, always seeking to deliver the best results to our business partners.
Who are we?
CMG began its operations in 2003, due to our quality and excellence we have managed to position ourselves as a leading company, through continuous improvement, both in our services and in infrastructure and coverage at national and international level.
-
.......
CMG building
-
Mission
Provide our business partners with profitability, quality and efficiency in contact center services (customer service, telemarketing, sales as well as portfolio management and recovery) always relying on our human talent and professional ethics focused on results that achieve long-term relationships.
Vision
To be the top business partner for major banks, financial institutions and companies at a national and international level.
-
Our Values
-
Teamwork.
Innovation.
Responsibility.
Integrity.
Ethics.
Quality.
Commitment.
The benefits of being with us are:
Increase cash flow and reduction of days sales outstanding.
Result-focused organization.
We work with state of the art technology.
Increased productivity.
Reduction of labor operating costs.
Availability 365 days a year with the best quality in service delivery.
Throughout 18 years we have achieved an expansion of 21 offices and 2 contact centers strategically located throughout the national territory.
Our certifications:
ISO 9001
Company certified in Quality Management System certified by IQNet In accordance with the requirements of the Standard ISO 9001:2015 with Registration Number: MX-2014CRE-388 Scope:
Contact Center: Sales, Customer Service, Telemarketing. Recovery of Accounts in Extrajudicial Collection, Legal Collection, Floor Plan Audit, Socioeconomic Studies and Credit Reports.
ISO 27001
Company certified in Information Security Management System by LATIN AMERICAN CERTIFICATION & SYSTEMS In accordance with the requirements of the Standard NMX-I-27001-NYCE-2015/ ISO/IEC 27001:2013 Scope: Risk Analysis, Floor Plan Audit, Call Center in Extrajudicial Collection, Sales and Customer Service and Legal Collection.
